Dell International Services hiring Customer Care Associate - 2014/ 2015 Batch
Company :DELL INTERNATIONAL SERVICES
Company profile :Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Post Name : Customer Care Associate
Qualification : Any Graduate
Location : Bangalore
Salary : Best in Company
Experience : More vacancies for freshers. Experienced persons can also apply.
Last date to Apply : 30th June
Hiring Process : Face to Face Interview
Job Description / Roles & Responsibilities:
Skill – Hands-on / Mandatory:
EXPOSURE IN THE FOLLOWING AREAS ARE DESIRABLE :
Mechanical Engineer: Production Planning & Control, Shop order execution, Material Control, Material Handling, Material & Inventory Management, Sub-Contract activities and Vendors follow-up. Purchase activities such as tendering, negotiation skills, follow-up with local/foreign vendors. Knowledge in inventory control stores management, import export activities. Knowledge in SAP system, e-Procurement,and QM module - Knowledge of environmental tests - Knowledge of calibration of metrology instruments.
Electrinics Engineer: Electronic Engineers are required to assist in design, development Testing of Electronic / Electrical subsystems / embedded hardware. Testing and trouble shooting of ANALOG/DIGITAL and DSP based PCBs and Units & System integration & exposure to various International Standards. Job also requires extensive travel to Customer locations all over India for installation, field testing and trials.
Computer Science Engineer: Knowledge in Embedded C Program, Real Time OS, Software coding standard & Software Testing
Civil Engineer : To look after new construction works including tendering execution, measurements & billing, Civil maintenance works, water supply, horticulture, & Plumbing works & road maintenance.
Eelectrical Engineer : To look after maintenance of existing electrical installations in buildings, street lights, preventive maintenance, operation of DG sets. Making electrical consumption data, billing & Liaisoning with EB authorities and Equipment maintenance.
Apply mode : Online
Click here to apply
Company :DELL INTERNATIONAL SERVICES
Company profile :Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Post Name : Customer Care Associate
Qualification : Any Graduate
Location : Bangalore
Salary : Best in Company
Experience : More vacancies for freshers. Experienced persons can also apply.
Last date to Apply : 30th June
Hiring Process : Face to Face Interview
Job Description / Roles & Responsibilities:
- Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
- Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
- Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
- Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
- To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
- Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
- To verify and investigate into customer's complaints and drive for resolution within specified time frames
- Prepare daily/weekly performance reports
- Fully responsible for Customer Satisfaction and feedback for improvement.
- Willingness to work in 24/7 Shift
Skill – Hands-on / Mandatory:
- Excellent telephone and communication skills -English Languages
- Strong customer service ethic and ability to be empathetic and accept ownership
- Well-developed problem solving skills
EXPOSURE IN THE FOLLOWING AREAS ARE DESIRABLE :
Mechanical Engineer: Production Planning & Control, Shop order execution, Material Control, Material Handling, Material & Inventory Management, Sub-Contract activities and Vendors follow-up. Purchase activities such as tendering, negotiation skills, follow-up with local/foreign vendors. Knowledge in inventory control stores management, import export activities. Knowledge in SAP system, e-Procurement,and QM module - Knowledge of environmental tests - Knowledge of calibration of metrology instruments.
Electrinics Engineer: Electronic Engineers are required to assist in design, development Testing of Electronic / Electrical subsystems / embedded hardware. Testing and trouble shooting of ANALOG/DIGITAL and DSP based PCBs and Units & System integration & exposure to various International Standards. Job also requires extensive travel to Customer locations all over India for installation, field testing and trials.
Computer Science Engineer: Knowledge in Embedded C Program, Real Time OS, Software coding standard & Software Testing
Civil Engineer : To look after new construction works including tendering execution, measurements & billing, Civil maintenance works, water supply, horticulture, & Plumbing works & road maintenance.
Eelectrical Engineer : To look after maintenance of existing electrical installations in buildings, street lights, preventive maintenance, operation of DG sets. Making electrical consumption data, billing & Liaisoning with EB authorities and Equipment maintenance.
Click here to apply
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